LOCAL PICKUP 

Customers are required to pick up their orders within 14 days after the purchase date. Unfortunately, if not collected within this timeframe, we will proceed to automatically dispose of the order. Please note that it is the customer's responsibility to arrange for pickup through services like Lalamove or Grab at the selected pick-up location.

1) When can I get my orders?

Your item will be ready in 24 hours.

2) How will I know when to collect my order?

You will receive an email when your order is ready.

3) Do I have to bring any item as a proof?

You may provide your order ID for example 'BS123456' to our retail staff. You can also show the confirmation email for them to check.

NORMAL DELIVERY (WITHIN MALAYSIA)

1) What is the cost for shipping within Malaysia?

RM9 shipping charge on all orders within Peninsular Malaysia and RM19 for Sabah & Sarawak. Tracking numbers are emailed once posted. Enjoy free shipping within Malaysia with a minimum spend of RM99 and above. 

2) How long does it take for my parcel to reach me?

We post all orders made before 12PM, Monday - Friday on the same day via NINJAVAN. NINJAVAN is a next day delivery service and makes deliveries from Monday – Friday excluding local public holidays (Malaysia). Orders made on Friday, after 12PM will only be shipped on Monday. You should receive your order within 2-5 working days after shipping. Tracking number will be sent via email. Sometimes the email may got into your junk folder. You can see the current status of your order once you key in the tracking number here: https://www.ninjavan.co/en-my/tracking

If customers do not receive their order within 5 working days, please contact us at help@bayusomerset to track your order.

3) Why did I receive incomplete orders?

Customers may receive one or more parcels from multi-location.

INTERNATIONAL DELIVERY (WORLDWIDE)

1) What are the international shipping methods?

Bayu Somerset ships to Singapore, Indonesia and Brunei, Thailand, Australia and Japan, United Kingdom, Philippines, Canada and Germany:

  • All shipment using using Aramex Express Courier Service. Transit time is 5 - 7 business days.
  • Indonesia and Australia orders using Aramex Express Courier Service. Transit time is 5 - 7 business days.

 

2) What are the shipping costs?

  Country

  Rate per order 

  Singapore

  Starts from RM25

Brunei

  Starts from RM25+

Indonesia

  Starts from RM33+

Japan

  Starts from RM119+

Australia

  Starts from RM89+

Thailand

  Starts from RM31+

United Kingdom

  Starts from RM59+

Philippines

  Starts from RM49+

Canada

  Starts from RM117+

Germany

  Starts from RM150

New Zealand

  Starts from RM157+

South Korea

  Starts from RM55+

United States

  Starts from RM146+

Vietnam

  Starts from RM41+

France

  Starts from RM128+
  • Shipment will be via Ninjavan or Aramex. Refer to the tracking number provided.
  • Please be aware that international shipping costs may vary depending on the currency.

 

Shipping Tracker

NINJAVAN: https://www.ninjavan.co/en-my/tracking

ARAMEX: https://www.aramex.com/my/en