Shipping Info


Customers are required to pick up their orders within one month after the purchase date. Unfortunately, if not collected within this timeframe, we will proceed to automatically dispose of the order. Please note that it is the customer's responsibility to arrange for pickup through services like Lalamove or Grab at the selected pick-up location.

1) When can I get my orders?

You can get your orders on the same day, 1 hour right after you placed the order. 

2) How will I know when to collect my order?

You will receive an email when your order is ready.

3) Do I have to bring any item as a proof?

You may provide your order ID for example 'BS2834' to our retail staff. You can also show the confirmation email for them to check.


1) What is the cost for shipping within Malaysia?

RM9 shipping charge on all orders within Peninsular Malaysia and RM19 for Sabah & Sarawak. Tracking numbers are emailed once posted.

2) How long does it take for my parcel to reach me?

We post all orders made before 12PM, Monday - Friday on the same day via NINJAVAN. NINJAVAN is a next day delivery service and makes deliveries from Monday – Friday excluding local public holidays (Malaysia). Orders made on Friday, after 12PM will only be shipped on Monday. You should receive your order within 2-5 business days after shipping. Tracking number will be sent via email. Sometimes the email may got into your junk folder. You can see the current status of your order once you key in the tracking number here:

If customers do not receive their order within 5 working days, please contact us to track your order.

3) Why did I receive incomplete orders?

Customers may receive one or more parcels from multi-location.


1) What are the international shipping methods?

Bayu Somerset ships to Singapore, Indonesia and Brunei, United Kingdom, Australia and Japan:

  • All shipment using using Aramex Express Courier Service. Transit time is 5 - 7 business days.
  • Indonesia and Australia orders using Aramex Express Courier Service. Transit time is 5 - 7 business days.


2) What are the shipping costs?


  Rate per order 

Ship By


  First 2 items: 20 SGD



  First 2 items: MYR 164.85

  Every additional 2 items: MYR 40



  First 2 items: MYR 142.45

  Every additional 2 items: MYR 40




  First 2 items: MYR 190
  Every additional 2 items: MYR 50




  First 2 items: MYR 249
  Every additional 2 items: MYR 60


 United Kingdom

  First 2 items: MYR 250
  Every additional 2 items: MYR 100



Shipping Tracker