Returns & Exchanges Policy

 

EXCHANGE

Customers are only allowed for SIZE EXCHANGE of the SAME item/pattern/colour. 

* No refund can be made for downsize exchange.  only SIZE EXCHANGE can be made.

* No refund will be issued if the item for exchange is unavailable

* Any post-wash defect by customers are not eligible for exchange.

* Items must be returned in an UNWORN, UNALTERED, UNIRONED condition with ALL TAGS MUST BE ATTACHED

Sale items and purchases made with discount coupons are not eligible for return, exchange and are non-refundable. Customers are responsible to ensure that the measurement of every part of the body fits the measurements given through the size chart.

  1. Online purchase via website 

Submit your exchange request here within 7 days after receiving your order.

Kindly note that there will be an extra charge of RM20 (Semenanjung) and RM30 (Sabah & Sarawak) for postage and handling fees in relation to size exchange.

Postage for return parcel from customer to us is to be borne by the customer 

  1. Offline purchase at any outlet/booth

You may exchange at the respective outlet or Setia City Mall & Sunway Putra Mall outlet only within 7 days of purchase. 

  1. Marketplace (Shopee/Lazada/TikTok Shop)  

Any purchases from marketplaces are governed under their designated platforms’ policy. Kindly submit your return request through the designated platforms.

 

RETURN

Customer are only permissible to return defective items. Non-defective items are not allowed for return.

Defective items must be returned in an UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS MUST BE ATTACHED within:

    • Online purchase: Seven (7) days after delivery date.
    • Offline purchase: Seven (7) days after purchase date.
  1. Online purchase via website 

You are required to email help@bayusomerset.com within 7 days after delivery date. Please provide details below:

  • Email Subject: DEFECT/WRONG/MISSING ITEMS
  • Order ID:
  • Address:
  • Description of defect:

(please also attach a photo of the defect in the email) 

We will prepare an airwaybill an request our dedicated courier to pick-up the defective item at your preferred address. We will send you a replacement once we have the returned items in hand.

  1. Offline purchase 

You may exchange the defective item at the respective outlet/booth or Setia City Mall & Sunway Putra Mall within seven (7) days from purchase date.