RETURN
Customer are only permissible to return defective items. Non-defective items are not allowed for return.
Defective items must be returned in an UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS MUST BE ATTACHED within:
- Online purchase: Ten (10) days after shipment date.
- Offline purchase: Seven (7) days after purchase date.
- Online purchase via website
You are required to email help@bayusomerset.com within 10 days of shipment date. Please provide details below:
- Email Subject: DEFECT/WRONG/MISSING ITEMS
- Order ID:
- Address:
- Description of defect:
(please also attach a photo of the defect in the email)
We will prepare an airwaybill an request our dedicated courier to pick-up the defective item at your preferred address. We will send you a replacement once we have the returned items in hand.
- Offline purchase
You may exchange the defective item at the respective outlet/booth within seven (7) days from purchase date.
EXCHANGE
Customers are only allowed for SIZE EXCHANGE of the SAME item/pattern.
No refund can be made for downsize from plus size ranges, only SIZE EXCHANGE can be made.
Any post-wash defect by customers are not eligible for exchange.
Sale items and purchases made with discount coupons are not eligible for return, exchange and are non-refundable. Customers are responsible to ensure that the measurement of every part of the body fits the measurements given through the size chart.
- Online purchase via website
Submit your exchange request here within 10 days after shipment date.
Kindly note that there will be an extra charge of RM20 (Semenanjung) and RM30 (Sabah & Sarawak) for postage and handling fees in relation to size exchange.
- Offline purchase at any outlet/booth
You may exchange at the respective outlet only within 7 days of purchase.
- Marketplace (Shopee/Lazada/TikTok Shop)
You may follow each platform requirements.