Contact us:

Estimated e-mail response time: 24hr

Email after 5.30pm on Saturday will be replied on the next working day 

Email: bayusomerset@gmail.com

OPERATION HOURS:

Tuesday – Saturday: 8.30am – 5.30pm

How do I register for an account?

Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Local delivery (within Malaysia)

What is the cost for shipping within Malaysia?

RM9 shipping charge on all orders within Peninsular Malaysia and RM19 for Sabah & Sarawak. Tracking numbers are emailed once posted.

How long does it take for my parcel to reach me?

We post all orders made before 3PM, Tuesday - Saturday on the same day via ABX EXPRESS. ABX EXPRESS is a next day delivery service and makes deliveries from Monday – Saturday excluding local public holidays (Malaysia). Orders made on Saturday, after 3PM will only be shipped on Tuesday. You should receive your order within 2-3 business days after shipping. Tracking number will be sent via email. Sometimes the email may got into your junk folder. You can see the current status of your order once you key in the tracking number here: https://www.abxexpress.com.my/Home/Tracking

If customers do not receive their order within 5 working days, please contact us to track your order.

International delivery (Worldwide)

What are the intentional shipping methods?

Bayu Somerset ships to Singapore, Indonesia and Brunei, United Kingdom, Australia and Japan:

• All shipment using using Aramex Express Courier Service. Transit time is 5 - 7 business days.
• Indonesia and Australia orders using Aramex Express Courier Service. Transit time is 5 - 7 business days.

What are the shipping costs?