Estimated e-mail response time: 24hr
Email after 5.30pm on Friday will be replied on the next Monday
HQ : Monday – Friday: 8.30am – 5.30pm (Exclude weekend and public holidays)
SETIA CITY MALL: Everyday : 10am - 10pm
How do I register for an account?
Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Local delivery (within Malaysia)
What is the cost for shipping within Malaysia?
RM9 shipping charge on all orders within Peninsular Malaysia and RM19 for Sabah & Sarawak. Tracking numbers are emailed once posted.
How long does it take for my parcel to reach me?
We post all orders made before 12PM, Monday - Friday on the same day via NINJAVAN. NINJAVAN is a next day delivery service and makes deliveries from Monday – Saturday excluding local public holidays (Malaysia). Orders made on Friday, after 12PM will only be shipped on Monday. You should receive your order within 2-3 business days after shipping. Tracking number will be sent via email. Sometimes the email may got into your junk folder. You can see the current status of your order once you key in the tracking number here: https://www.ninjavan.co/en-my/tracking
If customers do not receive their order within 5 working days, please contact us to track your order.
How do I place an order?
Step 1: Click Sign up/Login and fill in your particulars If you are not an existing member, create an account at www.bayusomerset.com by clicking member icon between search and cart on the right. You can still purchase our item without creating an account but by creating an account you will enjoy points and able to get discount on your next purchase.
Step 2: Add items to your cart by clicking "add to cart" button and your cart will have the items that you would like to purchase.
Step 3: This will lead you to your cart and you can also add your voucher code if you have one. After you confirm with your orders, you can proceed to check out for the payment.
Step 4: On the right side are your summary of your purchase. Fill up the contact information and choose shipping or pickup option.
Step 5: Next, is to fill up your shipping address. Once the shipping address is confirmed, proceed to shipping method.
Step 6: You may select your preferred shipping method, either normal courier (i.e ABX) or next day delivery (Lalamove). For the shipping fees and details, you can checkout on quick links of "delivery" option. Moreover, please fill-up remark section if you have any request (e.g "special notes/message for gift) or others.
Select your preferred payment method, refer to Payment Section (Click here)