RETURN & EXCHANGES 

What is return/ exchange policy?

  1. All return items must be returned in an UNWORN, UNWASHED, UNALTERED, UNIRORED condition with ALL TAGS MUST BE ATTACHED.
  2. Returns must be posted/ returned within seven (7) days after purchased or receiving your order.
  3. Customers are only allowed to exchange size of the same item/ pattern. No exchange of different items/ patterns are allowed 
  4. Any post-wash defect by customers are not eligible for exchange
  5. Sale items and purchases made with discount coupons are not eligible for return and are non-refundable. Customers are responsible to ensure that the measurement of every part of the body fits the measurements given through the size chart 

SIZE EXCHANGE 

There are terms and conditions for product exchanges depending on the platforms you bought. This method is applicable for size exchange only.  

There are scenarios below: 

    1. Official website 

You are required to email [email protected] providing the details below beofer you return/exchange: 

  • Email Subject: SIZE EXCHANGE
  • Order ID:
  • Address:
  • Reason to exchange items:
  • What size you want to change to (depending on the availability of stock)

For exchanges due to sizing error by customers, there will be an extra charge of RM20 (Semenanjung) and RM30 (Sabah & Sarawak) for postage and handling fees. You may also walk-in to HQ for size exchange, and there will be no charges applied for this.

   2. Setia City Mall outlet 

You may exchange it at the respective outlet only within 7 days of purchase. 

   3. Events (Pop-up booth) 

You may exchange it at the respective booth only within 7 days of purchase of during the period of the event (whichever is earlier).


DEFECT/ WRONG/ MISSING ITEMS

There are terms and conditions for defect returns depending on the platforms you bought. This method is applicable for returns of defect, wrong or missing items only. All returns/ exchanges made are within 7 days after you receive the items. 

   1. Official website 

You are required to email [email protected] providing the details below before you return/exchange;

  • Email Subject: DEFECT/WRONG/MISSING ITEMS
  • Order ID:
  • Address
  • Description of defect

(please also attach a photo of the defect in the email) 

We will prepare an airwaybill an request our dedicated courier to pick-up at your preferred address. We will send you a replacement once we have the returned items in hand. Alternatively, you may also walk-in HQ if you are nearby.

   2. Setia City Mall outlet 

You may exchange it at the respective outlet only within 7 days of purchase 

   3. Events (Pop-up booths) 

You may exchange it at the respective booth only within 7 days of purchase or during the period of the event (whichever is earlier)