Shipping Info

LOCAL PICKUP 

Customers are required to pick up their orders within one month after the purchase date. Unfortunately, if not collected within this timeframe, we will proceed to automatically dispose of the order. Please note that it is the customer's responsibility to arrange for pickup through services like Lalamove or Grab at the selected pick-up location.

1) When can I get my orders?

You can get your orders on the same day, 1 hour right after you placed the order. 

2) How will I know when to collect my order?

You will receive an email when your order is ready.

3) Do I have to bring any item as a proof?

You may provide your order ID for example 'BS2834' to our retail staff. You can also show the confirmation email for them to check.


NORMAL DELIVERY (WITHIN MALAYSIA)

1) What is the cost for shipping within Malaysia?

RM9 shipping charge on all orders within Peninsular Malaysia and RM19 for Sabah & Sarawak. Tracking numbers are emailed once posted.

2) How long does it take for my parcel to reach me?

We post all orders made before 12PM, Monday - Friday on the same day via NINJAVAN. NINJAVAN is a next day delivery service and makes deliveries from Monday – Friday excluding local public holidays (Malaysia). Orders made on Friday, after 12PM will only be shipped on Monday. You should receive your order within 2-5 business days after shipping. Tracking number will be sent via email. Sometimes the email may got into your junk folder. You can see the current status of your order once you key in the tracking number here: https://www.ninjavan.co/en-my/tracking

If customers do not receive their order within 5 working days, please contact us to track your order.

3) Why did I receive incomplete orders?

Customers may receive one or more parcels from multi-location.


INTERNATIONAL DELIVERY (WORLDWIDE)

1) What are the international shipping methods?

Bayu Somerset ships to Singapore, Indonesia and Brunei, United Kingdom, Australia and Japan:

  • All shipment using using Aramex Express Courier Service. Transit time is 5 - 7 business days.
  • Indonesia and Australia orders using Aramex Express Courier Service. Transit time is 5 - 7 business days.

 

2) What are the shipping costs?

  Country

  Rate per order 

Ship By

  Singapore

  First 2 items: 20 SGD

NINJAVAN

  Brunei

  First 2 items: MYR 164.85

  Every additional 2 items: MYR 40

ARAMEX

  Indonesia

  First 2 items: MYR 142.45

  Every additional 2 items: MYR 40

 

ARAMEX

  Japan

  First 2 items: MYR 190
 
  Every additional 2 items: MYR 50

  

  ARAMEX

  Australia

  First 2 items: MYR 249
 
  Every additional 2 items: MYR 60

  ARAMEX

 United Kingdom

  First 2 items: MYR 250
 
  Every additional 2 items: MYR 100

  ARAMEX  

 

Shipping Tracker

https://www.ninjavan.co/en-my/tracking

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